<![CDATA[
<body leftmargin="20" marginwidth="20">
<div align="center">
<p> </p>
</div>
<table width="594" border="0" align="center" cellpadding="0" cellspacing="0">
<tr class="heading">
<td width="38%" height="36" rowspan="3" valign="top"> <div align="right">Staff Satisfaction Surveys </div></td>
<td valign="top"> </td>
</tr>
<tr class="heading">
<td width="62%" valign="top"> <div align="right">….measuring staff attitudes
to help improve</div></td>
</tr>
<tr>
<td valign="top" class="heading"><div align="right"><img src="transparent.gif" width="20" height="8">customer
service, efficiency and profitability</div></td>
</tr>
</table>
<p> </p>
<table width="600" border="0" align="center" cellpadding="8" cellspacing="0" bgcolor="#C4E0FD">
<tr>
<td class="boxlist">What do your employees really think about your organization?</td>
</tr>
<tr>
<td class="boxlist">Are they motivated? What needs to be done to improve attendance,
customer relations, and effectiveness?</td>
</tr>
<tr>
<td height="61" class="maintext"> Conducting a regular occupational climate
survey to understand employee attitudes and perceptions is a helpful step
towards ensuring that performance is maximized.</td>
</tr>
</table>
<p> </p>
<table width="600" border="0" align="center" cellpadding="8" cellspacing="0" class="maintext">
<tr>
<td class="maintext"><span class="boxlist">Staff Satisfaction Surveys: An Overview of </span> <span class="boxlist"><em>Staffprobe®</em></span> </td>
</tr>
<tr>
<td class="maintext">Many organizations genuinely believe their greatest asset
is their workforce, but not all employers fully understand the attitudes
and perceptions of their staff. This is critical if organizational performance
is to be maximized.</td>
</tr>
<tr>
<td class="maintext"><strong>Staff</strong>probe® is an employee survey designed to capture and research opinions
and attitudes in key performance areas such
as team-work, management style, communications, staff recognition, commitment,
training & development, and pay & conditions. Undertaken in a cost-effective
and confidential manner, it provides actionable information such that you
can introduce corrective strategies where appropriate. </td>
</tr>
</table>
<p align="center"><img src="images/workmot.gif" alt="staff satisfaction surveys pyramid diagram" width="500" height="368"></p>
<table width="600" border="0" align="center" cellpadding="0" cellspacing="0">
<tr>
<td class="maintext">Whilst we design tailor-made solutions for all our clients,
we always measure progress towards the<br>
‘good practice’ principles and the supporting indicators which
are embodied in the Investor In People<br>
Award Scheme.</td>
</tr>
</table>
<p> </p>
<table width="300" border="0" align="center" cellpadding="8" cellspacing="0" bgcolor="#C4E0FD">
<tr class="boxlist">
<td colspan="2"><em>The IIP’s ‘Good Practice’ Principles</em></td>
</tr>
<tr class="boxlist">
<td width="75"><div align="right"><img src="images/dot.gif" width="20" height="10"></div></td>
<td width="325"><em>Commitment</em></td>
</tr>
<tr class="boxlist">
<td><div align="right"><img src="images/dot.gif" width="20" height="10"></div></td>
<td><em>Planning</em></td>
</tr>
<tr class="boxlist">
<td><div align="right"><img src="images/dot.gif" width="20" height="10"></div></td>
<td><em>Action</em></td>
</tr>
<tr class="boxlist">
<td><div align="right"><img src="images/dot.gif" width="20" height="10"></div></td>
<td><em>Evaluation</em></td>
</tr>
</table>
<p> </p>
<table width="600" border="0" align="center" cellpadding="0" cellspacing="0">
<tr class="maintext">
<td colspan="3">Employees' rating of their organization can be measured and
tracked over time on the following indicators:</td>
</tr>
<tr class="maintext">
<td> </td>
<td colspan="2"> </td>
</tr>
<tr class="maintext">
<td width="75"> </td>
<td colspan="2">Commitment to:</td>
</tr>
<tr class="maintext">
<td> </td>
<td width="100"> <div align="right"><img src="images/dot.gif" width="20" height="10"></div></td>
<td width="425">staff development</td>
</tr>
<tr class="maintext">
<td> </td>
<td> <div align="right"><img src="images/dot.gif" width="20" height="10"></div></td>
<td>continuous improvement</td>
</tr>
<tr class="maintext">
<td> </td>
<td> <div align="right"><img src="images/dot.gif" width="20" height="10"></div></td>
<td>staff recognition</td>
</tr>
<tr class="maintext">
<td> </td>
<td> <div align="right"><img src="images/dot.gif" width="20" height="10"></div></td>
<td>equality of opportunity</td>
</tr>
<tr class="maintext">
<td> </td>
<td> </td>
<td> </td>
</tr>
<tr class="maintext">
<td> </td>
<td colspan="2">Ensuring that:</td>
</tr>
<tr class="maintext">
<td> </td>
<td> <div align="right"><img src="images/dot.gif" width="20" height="10"></div></td>
<td>staff development is consistent with those aims</td>
</tr>
<tr class="maintext">
<td> </td>
<td> <div align="right"><img src="images/dot.gif" width="20" height="10"></div></td>
<td>staff understand their contribution to the organization</td>
</tr>
<tr class="maintext">
<td> </td>
<td> <div align="right"><img src="images/dot.gif" width="20" height="10"></div></td>
<td>staff are inducted, learn and develop effectively</td>
</tr>
<tr class="maintext">
<td> </td>
<td> <div align="right"><img src="images/dot.gif" width="20" height="10"></div></td>
<td>managers are effective in supporting staff development</td>
</tr>
<tr class="maintext">
<td> </td>
<td> <div align="right"><img src="images/dot.gif" width="20" height="10"></div></td>
<td>staff development improves organizational performance</td>
</tr>
<tr class="maintext">
<td> </td>
<td> <div align="right"><img src="images/dot.gif" width="20" height="10"></div></td>
<td>staff understand the impact of their development</td>
</tr>
<tr class="maintext">
<td> </td>
<td colspan="2"> </td>
</tr>
<tr class="maintext">
<td> </td>
<td colspan="2">Producing and communicating:</td>
</tr>
<tr class="maintext">
<td> </td>
<td> <div align="right"><img src="images/dot.gif" width="20" height="10"></div></td>
<td>a plan with aims & objectives understood by staff</td>
</tr>
</table>
<p> </p>
<table width="600" border="0" align="center" cellpadding="8" cellspacing="0">
<tr>
<td class="maintext">The results can be reported by department, staff grade,
length of employment, gender, site or other relevant criteria to help organizations
understand where the root of any particular issues may lie.</td>
</tr>
<tr>
<td class="maintext">By commissioning a staff survey employers are sending
a positive signal to their staff that they are listening organizations,
but this must be matched by a commitment to follow-up on the findings.</td>
</tr>
<tr>
<td class="maintext">Confidentiality and anonymity are key requirements. For
this reason we suggest that all questionnaires should be returned directly
to the agency and not to the employer. This ensures greater confidence on<br>
the part of respondents and will lead to greater honesty in answering the
questions, and to a higher <br>
response rate.</td>
</tr>
</table>
<p> </p>
<table width="600" border="0" align="center" cellpadding="3" cellspacing="0">
<tr class="maintext">
<td colspan="2">We also advocate using online staff satisfaction surveys if possible. This has a number of benefits:</td>
</tr>
<tr class="maintext">
<td width="75"><div align="right"><img src="images/squarebullet.gif" width="20" height="12"></div></td>
<td width="525">Administrative simplicity</td>
</tr>
<tr class="maintext">
<td><div align="right"><img src="images/squarebullet.gif" width="20" height="12"></div></td>
<td>Greener - less wasteful of resources</td>
</tr>
<tr class="maintext">
<td><div align="right"><img src="images/squarebullet.gif" width="20" height="12"></div></td>
<td>Generates higher response rates</td>
</tr>
<tr class="maintext">
<td><div align="right"><img src="images/squarebullet.gif" width="20" height="12"></div></td>
<td>Lower cost</td>
</tr>
</table>
<p> </p>
<p align="center"><img src="images/staffprobescreencap.gif" alt="example of staff satisfaction survey" width="400"><br>
<span class="maintext">Online Questionnaire.</span></p>
<p> </p>
<table width="605" border="0" align="center" cellpadding="8" cellspacing="0">
<tr class="maintext">
<td height="44" colspan="2">Many organizations will require both an on-line
survey and paper questionnaires for different groups of employees. Whatever
the method, effective in-company marketing of the survey is needed. </td>
</tr>
<tr class="maintext">
<td height="44" colspan="2">Organizations which communicate through as many
media channels as possible will achieve higher response rates. Try team
briefings, pay-slip advertising, noticeboard advertising and staff news
sheets.</td>
</tr>
<tr class="maintext">
<td height="58" colspan="2">A survey that provides a thorough understanding
of staff attitudes and perceptions, such as <strong>Staff</strong>probe®
is the first essential step in developing HR strategies that really can
improve staff motivation, reduce staff turnover, increase innovation, and
lead to better customer retention - all of which will increase productivity
and reduce costs.</td>
</tr>
<tr class="maintext">
<td width="284" height="120"><img src="images/staffprobesignoff.gif" height="77"></td>
<td width="284" height="120"><img src="images/heawoodsignoff.gif" width="195" height="85"></td>
</tr>
<tr class="maintext">
<td height="44" colspan="2"><strong>Staff</strong>probe® is a registered
trademark of Heawood Research Limited 1A Village Road, Prenton, CH43 5SR
<br>
For more information E-mail: post@heawood.com or call 01625 582829</td>
</tr>
<tr>
<td colspan="2">
<div align="center" class="maintext"><a href="index.htm" target="_parent">home</a> | <a href="placement-test.htm" target="_parent">placement tests</a> | <a href="design-evaluation.htm" target="_parent">qualitative and quantitative research </a> | <a href="adprobe.htm" target="_parent">advertising research</a> | <a href="adprobe.htm" target="_parent">staff surveys</a> <br>
<a href="customer-satisfaction-survey.htm" target="_parent">staff satisfaction surveys </a> | <a href="marketing-research-and-strategy.htm" target="_parent">marketing research and strategy </a>| <a href="contact.htm" target="_parent">contact us</a> | <a href="team.htm" target="_parent"> team</a> </div>
</tr>
<tr>
<td colspan="2"><hr></td>
</tr>
</table>
<div align="center"></div>
<p> </p>
<p align="center" class="maintext"> </p>
</body>
]]>